Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, date of birth, and payment information.

We also automatically collect certain information about your device and how you interact with our service, including IP address, browser type, operating system, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify your identity and prevent fraud
• Send you technical notices and support messages
• Comply with legal obligations and regulatory requirements
• Communicate with you about promotions and updates

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

• Service providers who assist us in operating our platform
• Payment processors for transaction processing
• Regulatory authorities when required by law
• Law enforcement agencies when legally required

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security audits.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure as required by gaming regulations.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Age Verification

We are committed to preventing underage gambling. We use age verification systems and may request additional documentation to verify your age and identity before allowing participation in lottery games.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@aussiegoldspins.com or through our Contact Us page.